Player Wellbeing

lg89 Responsible Gaming

At lg89, gambling is meant to be entertainment — nothing more. We provide every Bangladeshi player with the tools, information, and support needed to stay in control of their play. Our responsible gaming framework is built around one principle: your wellbeing always comes first.

21+ Players Only
Self-Exclusion Available
Deposit Limits
Time-Out Features
21+
Age Restriction
Adults aged 21 and above only
24/7
Support Available

Player Protection Tools

Your Safety Toolkit at lg89

lg89 provides a comprehensive set of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, immediate, and designed to keep gaming a positive experience.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, lg89 will not accept any further deposits until the limit period resets. Reducing a limit takes effect immediately; increasing a limit requires a mandatory 7-day cooling- off period to prevent impulsive decisions.

Session Time Limits

Define how long you can remain actively logged in to the lg89 platform in a single session. When your session time limit is reached, you will receive a clear on-screen notification and the platform will log you out automatically. This tool is especially useful for preventing extended unplanned gaming sessions.

Time-Out Periods

Take a short break from the lg89 platform with a time-out period of 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account is temporarily suspended and you will not be able to log in, deposit, or place bets. Existing withdrawals of verified balances can still be processed.

Self-Exclusion

If you feel that gambling has become more than entertainment, you can apply for a full self-exclusion from lg89 for a minimum period of 6 months, up to a permanent exclusion. During self-exclusion, your account is closed, all marketing communications are stopped, and re-registration is blocked for the duration of the exclusion period.

Reality Check Alerts

Enable periodic reality check reminders that appear on screen at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes. Each alert shows how long you have been playing, how much you have deposited and wagered in the session, and gives you the option to continue or log out immediately.

24/7 Support Access

Our responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. If you are concerned about your own or someone else's gambling behaviour, contact us at any time. All responsible gaming enquiries are handled with full confidentiality and without judgement.

Our Commitment

How lg89 Approaches Responsible Gaming

lg89 was built specifically for the Bangladesh market, and with that comes a deep responsibility to the communities we serve across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. We believe that online betting and casino gaming should remain a form of leisure and entertainment — one that players choose freely and engage with in a measured, controlled way.

To that end, lg89 has integrated responsible gaming principles into every layer of the platform. From the moment a new account is registered, players are presented with information about our safety tools. Our customer support team is trained to identify signs of problem gambling and to initiate responsible gaming conversations proactively when patterns of concern are detected in account activity.

We work in close alignment with internationally recognised responsible gambling frameworks and apply their guidance to our Bangladesh-focused operations. While lg89 is a commercial betting platform, we recognise that our long-term success depends entirely on the sustained trust and wellbeing of our players — and we take that responsibility seriously every single day.

All responsible gaming tools at lg89 are available free of charge to every registered player. There are no fees, no waiting periods for activating restrictions, and no penalties for using self-exclusion or time-out features.

Age Restriction

21+ Policy — Strictly Enforced

lg89 operates a strict 21+ age restriction policy. No person under the age of 21 years is permitted to register an account, deposit funds, or participate in any betting or gaming activity on the lg89 platform. This policy is non-negotiable and is enforced at every stage of the account lifecycle.

  • Registration verification: Players are required to confirm their date of birth during account registration. Providing a false date of birth to circumvent the age restriction is a serious breach of our Terms & Conditions.
  • KYC document checks: Before any withdrawal is processed, lg89 requires verified proof of identity. Documents submitted must confirm that the account holder is 21 years of age or older at the time of registration.
  • Immediate account suspension: If lg89 discovers or is notified that a player is under the age of 21, the account will be immediately suspended, all bets voided, and deposited funds returned to the original payment method where technically possible.
  • Parental controls recommended: lg89 strongly encourages parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling platforms on shared devices.
If you suspect that a minor has accessed the lg89 platform using an adult's account credentials or has created their own account with a false date of birth, please contact our support team immediately at [email protected] so we can investigate and take urgent action.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of age, income, or experience with betting. The most important step is recognising the warning signs early — in yourself or in someone you care about. If you notice any of the following patterns, it may be time to use one of lg89's player protection tools or to seek external support.

Gambling is a problem when it begins to negatively affect your finances, relationships, work, or mental health. The signs below are not exhaustive, but they represent the most commonly reported indicators of gambling behaviour that has moved beyond healthy entertainment.

Spending more money on gambling than you originally planned or can afford to lose
Chasing losses by placing increasingly large bets to try to recover money already lost
Feeling anxious, irritable, or restless when you are unable to gamble or are trying to cut back
Borrowing money or selling possessions to fund gambling activity
Lying to family members, friends, or colleagues about the amount of time or money spent gambling
Neglecting work, family responsibilities, or personal health due to time spent gambling
Gambling to escape from personal problems, stress, depression, or feelings of anxiety
Repeatedly trying to reduce or stop gambling but feeling unable to do so without help

Self-Assessment

Ask Yourself These Questions

The following self-assessment questions are drawn from internationally recognised responsible gambling frameworks. Answering honestly can help you determine whether your current gambling activity is within a healthy range or whether it may be time to seek support.

  • Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or your children's education?
  • Do you regularly think about gambling when you are not on the platform — planning your next session, reviewing past bets, or calculating how much you might win?
  • Have you ever felt the need to bet more money than before in order to achieve the same level of excitement from gambling?
  • After losing money, do you feel a strong urge to return to the platform as soon as possible to win it back?
  • Have you ever missed important events — family occasions, work commitments, social gatherings — because you were gambling or recovering from a gambling session?
  • Has a family member, close friend, or colleague ever expressed concern about your gambling behaviour?
  • Do you ever feel that gambling is something you must do, rather than something you choose to do for fun?
If you answered yes to two or more of these questions, we encourage you to activate one of lg89's player protection tools immediately, or to contact our support team for a confidential conversation about the options available to you.

Step-by-Step

How to Activate Your Protection Tools

Setting up a deposit limit, session time limit, time-out period, or self-exclusion on your lg89 account is straightforward. The entire process can be completed in under two minutes. All protection tools are available to every registered player at no cost, and they take effect immediately upon activation.

Protective restrictions (lowering limits, activating time-out, applying self-exclusion) always take effect immediately. Relaxing a restriction (raising a limit, ending a time-out early) is subject to a mandatory 7-day review period to protect against impulsive changes.
1
Log In to Your lg89 Account

Visit lg89.io and log in using your registered username and password. All responsible gaming tools are accessible from within your account — no separate application or form is required.

2
Go to Account Settings

Navigate to the "Account" section of the platform and locate the "Responsible Gaming" or "Player Safety" sub-menu. This section houses all available protection tools in one place.

3
Select the Tool You Want to Activate

Choose from deposit limits, session time limits, reality check alerts, time-out periods, or self-exclusion. Each tool has a clear description of what it does and how it affects your account before you confirm activation.

4
Set Your Preferred Parameters

Enter the specific values for your chosen tool — for example, a daily deposit limit of ৳2,000, a session length of 60 minutes, or a time-out period of 1 week. Review the settings carefully before confirming.

5
Confirm Activation

Confirm your selection. The protection tool takes effect immediately. You will receive a confirmation email to your registered address summarising the tool activated and its parameters. Keep this for your records.

6
Contact Support If You Need Help

If you encounter any difficulty activating a tool, or if you wish to request a self-exclusion urgently and cannot access your account, contact our support team directly at [email protected]. Our team will process your request as a priority.

External Help

Support Beyond lg89

If you feel that you or someone you know needs support beyond what lg89 can provide, we encourage you to reach out to professional counselling and problem gambling support services. Seeking help is a sign of strength, not weakness.

National Mental Health Helpline

Bangladesh's national mental health helpline provides confidential telephone counselling for individuals experiencing distress related to gambling, addiction, or other mental health concerns.

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover from gambling addiction.

GamCare

GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their resources are available in multiple formats and are accessible to players across Bangladesh via their online platform.

BeGambleAware

BeGambleAware provides free, confidential information and support for people affected by gambling problems. Their website offers self-assessment tools, treatment options, and guidance for family members of problem gamblers.

Remember: lg89's own responsible gaming support team is also available 24/7. If you need to talk to someone right now, write to us at [email protected] and our dedicated responsible gaming team will respond as a priority. All communications are treated with complete confidentiality.

Common Questions

Responsible Gaming FAQs

Below are answers to the questions our support team receives most frequently regarding responsible gaming, player protection tools, and the 21+ policy at lg89. If your question is not answered here, our support team is available around the clock.

Log in to your lg89 account and navigate to Account Settings, then select the Responsible Gaming section. Choose "Deposit Limits" and enter your preferred daily, weekly, or monthly limit amount in Taka (৳). Confirm your selection and the limit takes effect immediately. Reducing your limit is instant; increasing it requires a 7-day waiting period.

A time-out is a short-term break from the platform lasting between 24 hours and 1 month, after which your account automatically reactivates. Self-exclusion is a longer-term measure lasting a minimum of 6 months, and can be set as a permanent exclusion. During self-exclusion, all marketing is stopped, re-registration is blocked, and the exclusion cannot be reversed until the minimum period has elapsed and you make a formal re-activation request with a mandatory cooling-off period.

Yes. Applying for self-exclusion does not forfeit any verified funds in your account. If you have a positive balance at the time of self-exclusion, you may submit a withdrawal request before or immediately after applying for self-exclusion. Our team will process the withdrawal to your registered bKash, Nagad, or Rocket account. Bonus funds that have not met wagering requirements are forfeited upon self-exclusion.

lg89's systems are designed to detect re-registration attempts by self-excluded players using matching identity data, email addresses, phone numbers, or payment account details. Any account created in violation of an active self-exclusion will be immediately suspended, funds returned, and the exclusion period reset. Attempting to circumvent a self-exclusion is a breach of our Terms & Conditions and may result in permanent account closure.

If you are concerned about a family member or close friend, we recommend contacting our responsible gaming team at [email protected]. While we cannot share personal account information about another player, we can discuss the support options available and how to approach the conversation with your loved one. We also recommend reaching out to organisations such as GamCare or BeGambleAware, who provide dedicated support for families affected by problem gambling.

Yes. Our responsible gaming team monitors account activity for patterns that may indicate problematic gambling behaviour — such as significant increases in deposit frequency, extended session lengths, or repeated loss-chasing patterns. When such patterns are detected, our team may proactively reach out to the player via email to provide information about responsible gaming tools and support resources. This outreach is voluntary, supportive, and entirely confidential.

Play Responsibly With lg89

Now that you know how lg89 keeps you protected, enjoy our full range of cricket betting, live casino tables, and 500+ slots — all with instant bKash, Nagad, and Rocket payments. Set your limits, play within them, and keep it fun.

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21+ Strictly Enforced
Deposit Limits Available
Self-Exclusion Tools
24/7 Support Team